Ip.Glass - Smarter services

Managed Services

Opensource tools, heavy process and systems automation and a bunch of great people is what makes our 24x7 Managed Services team stand out from the crowd. We make contacting us easier via live chat, email or telephone.
On top of that, all your services are presented at a glance at your personal portal.

Starter Plan

Service Monitoring
Service Alerting
T&M assistance

All systems monitored
Service owners alerted via email
Service owners alerted via sms
8x5 Response SLA
Software Upgrades
Patch deployment
Support 24/7
Incident Management
Capacity Management
Regular Reporting

Business Plan

All Starter Plan features
Service request fullfillment
ITIL Management

Moves Adds Changes inclusion
Software Upgrades
Patch deployment
Incident Management
Capacity Management
Quaterly Reporting
Online portal
Support 24/7
Continuity Management
Major problem management

Premium Plan

All Business Plan Features
24x7 support
Delivery Manager

Support 24x7
Continuity Management
Major Problem Management
Monthly Reporting

What makes us special?

New Model

As a service, with no bulky upfront payments

Cloud Management

Your service fully managed from the cloud

Security First

Consume network and internet services without worry

Trusted 100%

Customers rely on our solutions for mission critical services

Some of the awesomeness

Ip.Glass Portal

Custom developed portal allows you to see all your services at a glance and monitor all aspect of interaction between your business and Ip.Glass.

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AWS Hosted

We drink our own champagne. We help our clients on their cloud journey. To provide uninterrupted service to you - we host all our services at AWS.

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Monitoring

Leveraging only the best opensource tools we reduce the cost of the service and provide unparalleled visibility and cross service integration.

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Automation

On top of using opensource tools we are continuing to automate as many processes and services as possible, resulting in faster and better service to you.

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Our Promise

Your satisfaction is guaranteed. Indeed.

99.9% Uptime

Our services come with the highest availability SLA's

Money Back Guarantee

Yes we do do that. If you are not satisfied with the service we provide.

Best Support

Multiple ways to interact with consistently awesome, friendly and knowledgeble team.

Are you ready?

Find out more, or contact us.

Keep exploring Contact Us

1800 945 305

getintouch@ipglass.com.au

Suite 3, Level 4
4 Drake Avenue
Macquarie Park, NSW
Australia

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